Privacy Policy
How we handle your information across the website, learning tools, writing studio, and connected services.
Last updated:
1. Who is responsible
Mark Henick Mental Health Media operates markhenick.com and its connected services from Toronto, Ontario, Canada. In this policy, "we", "us", and "our" mean that operator. This policy covers the public website, client portal, Academy, What's Your Story? (WYS), Presence, newsletters, and launch waitlists.
Direct privacy questions, access requests, or complaints to our privacy contact at support@markhenick.com. A separate signed engagement or data-processing agreement may add protections for a particular service. Independent services linked from our site have their own privacy policies.
2. Information we collect and why
The information involved depends on the features you use. We use it to provide those features, answer requests, maintain accounts, protect the service, and administer our business.
- Inquiries and client work: names, contact details, organization and event information, correspondence, chat messages, proposals, signed agreements, invoices, and engagement materials support bookings and delivery of services.
- Accounts and access: account identifiers, email addresses, profiles, authentication records, roles, invitations, and access-code records control access to private services.
- Academy: enrolments, lesson progress, quiz attempts, exercise responses, reflections, workbook notes, completion records, and certificates support learning and saved progress.
- WYS: manuscripts, uploaded files, chapters, notes, research, references, project settings, revision history, reviewer comments, AI requests, and generated results support writing, editing, analysis, collaboration, and export.
- Presence: saved journals, practice and rehearsal responses, session history, preferences, reminders, and progress support the activities you choose and account synchronization.
- Subscriptions and waitlists: contact details, signup source, confirmation and consent records, delivery results, and unsubscribe status help us send the communications you requested and respect your choices.
- Billing: agreements, invoices, purchase details, payment status, and billing or contact information support client work, receipts, refunds, and accounting. The site's checkout is currently disabled. Do not send payment-card details through a contact form or ordinary email; use the payment arrangements identified in your engagement agreement.
- Technical records: IP addresses, device and browser information, page and request activity, timestamps, errors, and security logs support operation, troubleshooting, abuse prevention, and service improvement. These records may be associated with an account.
Required fields are needed to fulfil the associated request. Optional fields can be left blank. Please do not send passwords, payment-card details, government identifiers, or unnecessary sensitive information in free-text fields.
3. Personal writing and wellbeing information
Manuscripts, reflections, journals, and messages may reveal sensitive information about you or other people. Share only what you are comfortable processing through the selected feature, and remove identifying details about others where possible. You must have authority to provide information about another person.
These tools are not clinical records systems or emergency services. We do not continuously monitor entries for risk, provide a clinical diagnosis, or promise that someone will intervene. An account administrator or authorized support provider may access stored information when necessary to operate, support, secure, or meet legal obligations for the service. Private does not mean inaccessible to everyone except you.
Presence keeps guest journals and activity in browser session storage and preferences in local storage. When you sign in, saved guest activity from that browser session can synchronize to your account, and signed-in activity can be stored on our platform. Browser restoration can preserve a session. Closing a tab or clearing browser storage does not delete records already synchronized to an account. Use a private device and sign out when finished.
4. AI, manuscript analysis, and voice features
When you request an AI-assisted feature, the prompt, selected material, and relevant project or conversation context are sent to the providers used for that feature. Full-manuscript analysis in WYS sends the prepared manuscript, potentially the whole book, for processing by a Google Gemini model through Base44. Other assistance and media features can use Base44's configured AI or speech services.
Prompts, outputs, processing status, and usage records may be saved to operate the feature, resume work, control usage, and troubleshoot problems. Do not submit information you are not entitled to disclose to these providers. You can use non-AI features where offered without requesting AI analysis.
We do not acquire ownership of your manuscript or permission to publish it merely because you upload it. We do not use private manuscripts or journals as our public marketing material or sell them for model training. Provider processing, retention, and any provider model-improvement use depend on the applicable provider terms and service configuration; we do not promise universal zero retention or that every provider excludes all training use. Contact us before uploading material subject to stricter confidentiality requirements.
Voice input requires microphone permission. Browser dictation may send audio to the browser vendor's speech service; recording, transcription, or generated-speech features may process audio or text through the relevant service. You can decline microphone access and type instead where text input is offered.
6. Processing outside Canada
We operate in Canada, but our providers and their subprocessors may store or process information in the United States and other countries. Foreign courts, law enforcement, and national-security authorities may have lawful access under those countries' laws. We do not promise that information remains exclusively in Canada.
We remain responsible for personal information under our control and use appropriate contractual and organizational measures for outsourced processing. Contact us for information about the providers and safeguards relevant to a particular service before sharing restricted data.
7. Newsletter and notification choices
Insights & Reflections uses email confirmation before a new subscription becomes active. Academy and WYS have their own lists for launch news, development and release updates, as described at signup. These lists share our email management platform but remain separate subscriptions. Joining one does not enroll you in another or grant product access. Earlier launch-only requests remain limited to launch announcements unless you choose ongoing updates. We retain consent and suppression records to respect these choices.
Use the unsubscribe link in a marketing email or contact support@markhenick.com to withdraw from the relevant list. Unsubscribing from marketing does not stop necessary account, security, purchase, or engagement messages. You can also ask us to remove a waitlist request.
We record sending and delivery outcomes and, where supported by the delivery provider, engagement events. Newsletter links can carry campaign identifiers so visits can be attributed to a campaign. Such signals can be affected by email security scanners and privacy settings and are not reliable proof that a particular person read a message.
9. How long information is kept
Retention depends on the record's purpose: providing an active account or project, supporting an engagement, maintaining accurate learning credentials, resolving disputes, preventing abuse, preserving consent choices, and meeting accounting or other legal duties. Different records have different requirements; we do not promise that all data disappears immediately when an account closes.
You can delete items where a delete control is available or request account or project deletion by email. Export important writing first. We may need to retain limited transaction, legal, fraud-prevention, or suppression records. Backups and provider-held copies may remain until their applicable retention cycles expire; a collaborator's exported copy is not erased by deleting your project. Contact us for the retention and deletion options applicable to your records.
10. Safeguards and incidents
We use access restrictions, private file controls, authenticated operations, abuse controls, and other technical and organizational measures appropriate to the information and service. You also need to protect passwords, access codes, devices, and shared links. Report suspected unauthorized access to support@markhenick.com without including passwords or secret keys.
No service can guarantee perfect security, availability, or recovery. If an incident affects personal information, we assess it and provide notifications and reports required by applicable law. This notice does not waive our legal obligations or your rights.
11. Access, correction, and other choices
You may request access to personal information we hold about you, correction of inaccurate information, information about its use and disclosure, withdrawal of consent where applicable, and deletion subject to lawful retention requirements. Depending on the law that applies to you, additional rights may include portability, objection, or restriction of particular processing.
Email support@markhenick.com with the account email and the service concerned. We may verify your identity or an authorized representative's authority using information proportionate to the request. Do not email identity documents unless we agree on a secure and necessary verification method. We respond within applicable legal deadlines and explain any lawful refusal or limitation.
Withdrawal can prevent us from supplying a feature that needs the information, but it does not retrospectively invalidate lawful processing. If a concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada or another competent privacy authority. You do not give up that right by contacting us first.
12. Children and young users
Account-based writing, client, and learning services are intended for adults, unless a specific program expressly provides for younger participants with appropriate authorization and safeguards. Public educational resources can be read without creating an account. We do not knowingly solicit accounts or personal information from children under 13.
If you believe a child supplied personal information without appropriate authorization, contact us so we can investigate and take appropriate action. Any youth program requires its own age-appropriate information and consent arrangements; a general acceptance of this policy does not replace them.
13. Changes and contact
We update this policy when the services or relevant practices change and identify the revision date above. For a materially new use requiring consent, we will seek that consent before proceeding; posting revised wording alone does not authorize an unrelated use of existing private information.
Privacy contact: Mark Henick Mental Health Media, Toronto, Ontario, Canada. Email support@markhenick.com. Please identify the relevant product so we can direct your request appropriately.